Question 1

Can I book directly with BHH Living?

Accepted Answer

Yes. You can request or book your stay directly via the BHH Living website or our direct booking. This way you have direct contact with us and receive all important information without detours.

Question 2

Which locations can I enquire about?

Accepted Answer

You can enquire about our BHH Living Apartments in Düsseldorf and our three apartments in Ahaus. Simply select the appropriate location in the contact form or use the direct booking.

Question 3

How does payment work?

Accepted Answer

Payment is processed securely through our booking process. Depending on availability, you can pay by credit card, Apple Pay or PayPal. All payment information is provided during the booking.

Question 4

Can I ask questions before booking?

Accepted Answer

Yes. Simply use the contact form or write to us at info@bhh-living.de. We will help you personally if you want to clarify something before booking.

Question 5

How does online check-in work at BHH Living?

Accepted Answer

After your booking, you will receive a link to online check-in from us. There you enter the necessary guest details and confirm your arrival information. Once the online check-in is fully completed, you will automatically receive all further information about arrival and the key box.

Question 6

Why do I need to complete online check-in?

Accepted Answer

Online check-in is necessary so that we can prepare your arrival and securely provide you with access to the apartment. Only after completing online check-in can the key box and access information be fully transmitted.

Question 7

When do I receive the key box code?

Accepted Answer

You will automatically receive the code and detailed key box instructions once online check-in is completed and your arrival has been prepared. The information will be sent to you in good time before your arrival.

Question 8

How does the key box work?

Accepted Answer

Before your arrival, you will receive detailed instructions with the key box location and access code. On site, you open the key box with the code, take out the key and can then check in independently.

Question 9

Can I arrive flexibly?

Accepted Answer

Yes, thanks to self check-in and the key box, you can arrive flexibly once your arrival information has been released. Regular check-in is from 3:00 PM.

Question 10

What do I do if I cannot find the check-in link or code?

Accepted Answer

First check your emails and possibly your spam folder. If you cannot find the link or access details, please contact us in good time via info@bhh-living.de.

Question 11

When is check-in?

Accepted Answer

Regular check-in is from 3:00 PM. You will receive the exact arrival information after completing online check-in.

Question 12

When is check-out?

Accepted Answer

Check-out is by 10:00 AM. Please leave the apartment on time so our cleaning team has enough time to prepare for the next guests.

Question 13

How does check-out work?

Accepted Answer

Please leave the apartment tidy, take your personal belongings with you and return the key as described in your check-out instructions. You will receive the exact instructions with your stay information.

Question 14

Is late check-out possible?

Accepted Answer

Late check-out is only possible by prior arrangement and depends on occupancy and cleaning. Please enquire with us early.

Question 15

Do all BHH Living apartments have a kitchen?

Accepted Answer

Yes, our apartments have a kitchen or kitchenette. This allows you to cater for yourself flexibly during your stay.

Question 16

Are consumables like oil, spices or coffee provided?

Accepted Answer

Basic supplies may be available depending on the apartment, but we do not permanently provide consumables such as oil, spices or coffee.

Question 17

Is WiFi included?

Accepted Answer

Yes, WiFi is included in the BHH Living apartments.

Question 18

Is there a TV?

Accepted Answer

Yes, the apartments have a TV. Streaming services may be available depending on the device; for services like Netflix, you usually need your own account.

Question 19

Are bed linen and towels provided?

Accepted Answer

Yes, fresh bed linen and towels are provided in the apartment upon your arrival.

Question 20

Are the apartments suitable for longer stays?

Accepted Answer

Yes, the BHH Living apartments are also suitable for longer stays, business trips and temporary living. Particularly practical are the kitchen, WiFi, self check-in and personal support.

Question 21

What apartments does BHH Living offer in Düsseldorf?

Accepted Answer

In Düsseldorf, BHH Living offers modern apartments and serviced apartments in Düsseldorf-Friedrichstadt. They are suitable for business guests, city trips and longer stays. Depending on room category, they accommodate 1 to a maximum of 3 guests.

Question 22

What apartments does BHH Living offer in Ahaus?

Accepted Answer

In Ahaus, BHH Living offers three modern apartments for different types of stays. Depending on the apartment, they accommodate up to 4 or up to 6 guests.

Question 23

Are the Ahaus apartments also suitable for families or groups?

Accepted Answer

Yes. Our apartments in Ahaus are suitable for families, groups, business travellers and longer stays, depending on the apartment.

Question 24

Is parking available?

Accepted Answer

Parking options depend on the respective location and apartment. In Ahaus, parking is available depending on the apartment, and one apartment has a private garage. More detailed information can be found on the respective apartment page or with your booking.

Question 25

How can I reach BHH Living?

Accepted Answer

You can reach us by email at info@bhh-living.de or via the contact form on the website.

Question 26

What do I do if something is missing or not working on site?

Accepted Answer

Please contact us directly and briefly describe what it is about. If possible, send us a photo. We will take care of it as quickly as possible.

Question 27

Can I make an individual enquiry?

Accepted Answer

Yes. Use the contact form and provide location, travel dates, number of guests and your message. We will then get back to you personally.

Question 28

Who are the BHH Living apartments suitable for?

Accepted Answer

Our apartments are suitable for business guests, city trips, families, groups, couples, private visits and longer stays in Düsseldorf or Ahaus.

Frequently asked questions about BHH Living

Booking & Direct Booking

Online Check-in & Arrival

Check-in & Check-out

Apartments & Amenities

Düsseldorf & Ahaus

Contact & Help

Still have questions? We are happy to help.